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Added Choice plan

Added Choice is a “point-of-service” health plan that offers members the opportunity to obtain health care services within the Kaiser Permanente delivery system and/or from any other licensed provider in Hawaii.

The Kaiser Permanente Added Choice® Physicians and Locations Directoryincludes information regarding the physicians, clinics, and hospitals you may choose for your health care needs. 

For additional details, you may refer to the Kaiser Permanente Added Choice® Member Handbook.

Added Choice helpline

The Added Choice helpline is available to assist with claims, precertification and customer service:


Non-emergency Claims Option 1
Monday–Friday 4 am to 3 pm

Pre-certifications Option 2
24 hours a day, 7 days a week

Customer Service Option 3
Monday-Friday 8 am to 5 pm, Saturday 8 am to 12 pm

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