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Contact Us

Authorizations
Claims Customer Service
Customer Service
Neighbor Island Transfer Coordinators
Emergency Hotline
Provider Contracting and Relations
Additional contact information

Authorizations

Contact Authorization and Referral Management for information about authorizations procedures including denials and appeals.
     Monday – Friday 8 am – 5 pm
     Phone: 1-808-432-5687
     Fax: 1-808-432-5691 or 1-808-432-5667

Claims Customer Service

Contact Claims Customer Service for general claims information and billing questions, claim payment status, claims submission.

     Monday – Friday 8 am – 4:30 pm
     Phone:  1-877-875-3805
     Fax: 1-808-432-5433

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Customer Service

Contact Customer Service for general eligibility questions and benefit verification.

     Monday – Friday 7:45 am – 5:00 pm
     Saturday – 8 am – 12 pm

     Oahu 1-808-432-5955
     Toll Free 1-800-966-5955
     Hearing or Speech Impaired Toll Free:1-877-447-5990 (TTY)
     Fax: 1-808-432-5300

Neighbor Island Transfer Coordinators

Neighbor Island Transfer Coordinators
    Routine transfers (808) 432-7252
    After Hours (808)432-7250
    Fax: (808) 432-7251

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Emergency Hotline

Emergency Hotline
For emergency transfers to Kaiser Permanente Moanalua Medical Center & routine transfers after clinic hours:

    1-808-432-7030
    24 hours

Provider Contracting and Relations

Provider Contracting and Relations is available to update provider demographic information such as tax ID change, address change, addition of providers, and termination of providers.

      1-808-432-5429
      Fax: 1-808-432-5667
      Monday – Friday 7:45 am – 4:30 pm

      Provider Contracting and Relations
      711 Kapiolani, 1st Floor
      Honolulu, Hawaii 96813

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Additional contact information

Additional contact information is available for download in Chapter 2 of the Affiliated Provider Manual.

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