QUEST Integration

At Kaiser Permanente, we believe in total health. Our KP QUEST Integration program launched on January 1, 2015, brings our eligible members additional services to improve their overall health and well-being.

As a provider of services to our members, you are a critical part of our extended care team. You help our Members live healthier lives.

Provider resources

We want to make our providers’ transition to our new QUEST Integration plan as simple as possible. That mean you can continue to contact the same KP Partners you do today. The Hawaii Kaiser Permanente Provider Contracting and Relations Department is committed to providing support to you and your staff which includes contractual and operational inquiries please call 808-432-5330 (Oahu) or Toll Free at 1-800-651-2237.

If you have any other questions or concerns, please call our Customer Service Center Department at 808-432-5330 (Oahu) or Toll Free at 1-800-651-2237, (1-877-447-5990 TTY hearing/speech impaired), Monday-Friday, 7:45 a.m. to 5 p.m. or Saturday,
8 a.m. to noon.

We encourage you to utilize our Online Affiliate tool which provides self-service capabilities such as:

  • verifying member eligibility, demographics and benefits
  • referral authorization inquiry and referral request
  • access to certain member chart information

Request access to Online Affiliate.

We thank you for your participation and look forward to working with you.