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Provider Manuals

The Provider Contracting and Relations Department welcomes you as a valued contracted provider with Kaiser Permanente. We are committed to fully supporting you, your medical support staff, and our members.

Our team is ready to respond to your operational inquiries, as well as provide education for Kaiser Permanente products and plans.

Note: This manual may be downloaded by section.

Sections 1 and 2: Kaiser Permanente Medical Care Program and Key Contacts
Section 3: Member Eligibility and Benefits Determination
Section 4: Utilization Management
Section 5: Billing and Payment
Section 6: Provider Rights and Responsibilities 
Section 7: Quality Assurance and Improvement (QI)
Section 8: Compliance
Section 9: Medicare Advantage
Section 10: Occupational Health Services
Section 11: Self-funded Provider Manual 
Section 12: Kaiser Permanente Principles of Responsibility
Section 13: Glossary of Terms

Provider Code of Conduct

The Code of Conduct* highlights some provisions in the provider agreement as well as the minimum standards by which providers are expected to conduct themselves when serving Kaiser Permanente members and patients.

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